We guarantee quality products and service. Your satisfaction is our first priority. We will replace any bottle of wine that is damaged or flawed that was purchased through our website. Wax from our bottles may chip during the shipping process and does not constitute a replacement. Wines purchased through retailers must be returned to the retailer. We ask that you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the products are corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. Please be sure to check shipping destination weather conditions before placing your order.
An adult 21-years-of-age must be present to sign for the shipment.
Use a business address for the shipping address, whenever possible. This greatly reduces the number of delivery issues.
Once your order ships from our warehouse Carrier liability begins. Quilt & Co. is not liable for lost, stolen, delayed, or damaged products during transit due to unforeseen circumstances such as adverse weather conditions, natural disasters, acts of terrorism, carrier delays or missed delivery attempts. Our Customer Support team is ready to help facilitate a solution with your carrier in the event you need such assistance.
If you cancel your order after it has shipped, a 25% restocking fee will be applied before a refund is issued. Shipping fees are non-refundable.
To arrange for the return of corked or flawed products purchased through us, please send an email to: firstname.lastname@example.org